How it works.
Simple. Transparent. Built for real life.
Whether you need help for a few hours or every week, here’s exactly what happens when you book a Poppy personal assistant.
Choose what fits your life.
One-time help or ongoing support: both are easy.
Pick hourly, half-day, or full day booking for flexible, ad-hoc support.
Need consistent help each month?
Our Retainer Plan (10+ hours) gives you a discounted rate and a dedicated assistant.
Every option comes with the same care, confidentiality, and professionalism.
Ad-hoc & Hourly Bookings
Step 1: Tell us what you need.
Book a discovery call to learn more about Poppy and how we can help meet your needs. We work with you to create a custom solution to make your life a little lighter.
We can book your service during the call or you can reach out later and let us know when you’re ready.
Step 2: Pay a 1-hour deposit
Once your service is booked, we’ll send you a link to pay a 1-hour deposit as well as short form to collect the final details for your service. The deposit will be applied directly to your final invoice.
When finalizing the deposit, you’ll have a chance to review & accept our Service Agreement. It’s a quick read. If you have any questions or concerns, just send us a message.
Step 3: Your assistant arrives prepared.
On your scheduled day, your assistant shows up ready to work.
Our assistants track their time using a secure time tracking app.
You’re billed only for the time used (1 hour minimum + 30-minute increments, rounded up).
If we need to brush up on any skills to complete your service, that time is completely on us, not your invoice.
Need more time? Extend if your assistant’s schedule allows or rebook another block for a future date.
Step 4: Invoicing & payment
Invoices go out every Monday for work done the week before. Pay by credit card or e-transfer within 48 hours, or we’ll simply process your card on file.
Complete payment terms are in our Service Agreement.
Regular help, made simple.
For clients needing 10+ hours of support per month.
The process starts the same: just book a call.
Then, you pay your retainer upfront (you’ll receive a $5/hour discount) and book your hours for the month (if you know them).
When your hours are complete, you can:
Renew another 10+ hour block at the discounted rate, or
Switch to ad-hoc bookings at the standard hourly rate.
The same flexibility, just with a little extra consistency.
Life happens. Here’s how we handle it.
24-hour notice: Cancel with 24+ hours’ notice for a full refund of your deposit.
Under 24 hours: Deposits are forfeited.
If Poppy makes changes: We’ll contact you right away and offer alternate times. If nothing works, your deposit is refunded in full.
We keep it fair, simple, and human.
The short version.
Book a call
Pay a deposit
Meet your assistant
Pay your invoice
Simple, secure, and flexible. The way help should be.
Still have questions?
Visit our FAQ page for a quick answer on rates, payment, and what assistants can do.