This Services Agreement (this “Agreement”) governs all services provided by the service provider carrying on business as “Poppy” (the “Service Provider”) to any individual or entity booking services (the “Customer”). By checking the box and paying the required one-hour deposit, the Customer acknowledges that they have read, understood, and agree to be legally bound by the terms of this Agreement.

1.                Services. The Service Provider will provide the personal assistance services booked by the Customer. The Service Provider does not provide medical care, child care, cooking or meal preparation, cleaning or housekeeping, or any services requiring professional licensing.

2.                Fees and Expenses. All services are subject to a one-hour minimum. The standard rate is $50.00/hour on weekdays from 8:00 a.m. to 5:00 p.m., and $60.00/hour on evenings, weekends, and statutory holidays. After the first hour, time is billed in 30-minute increments, rounded up. A one-hour deposit is required at booking and applied to the final invoice. The Customer is responsible for any out-of-scope travel or out-of-pocket expenses and all applicable taxes. Invoices are due within 48 hours, and late payments accrue interest at the Bank of Canada Prime Rate + 1%, calculated daily and compounded monthly. If any amount remains unpaid for seven (7) days after the 48-hour period has expired, the Service Provider may charge the stored credit card on file for any outstanding balance.

3.                Term. This Agreement begins on the date the deposit is paid and continues until the Services are completed, unless terminated earlier pursuant to Section 6 of this Agreement.

4.                Credit Card Storage. The Customer acknowledges that the credit card used to pay the deposit will be securely stored on file. All card data is processed and stored by Stripe, not on the Service Provider’s personal servers or systems.

5.                Safety & Conduct. The Service Provider may refuse or discontinue services if the environment is unsafe, or if the Customer is rude, abusive, or aggressive. In such cases, the Customer’s deposit is forfeited, and the Customer remains responsible for payment of all hours worked up to that point.

6.                Cancellations & Termination. The Service Provider may suspend or terminate services for non-payment. Either party may terminate services with written notice, subject to the Customer’s obligation to pay for completed work and expenses.

7.                Independent Contractor. The Service Provider is an independent contractor, not an employee, agent, or representative of the Customer.

8.                Subcontracting. The Customer acknowledges that the Service Provider may subcontract any portion of the services at its discretion.

9.                Limitation of Liability. UNDER NO CIRCUMSTANCES SHALL THE SERVICE PROVIDER BE LIABLE FOR ANY LOSS OF USE, REVENUE, PROFIT, DATA, BUSINESS INTERRUPTION, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF FORESEEABLE. IN ALL EVENTS, THE SERVICE PROVIDER’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED TWO (2) TIMES THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER UNDER THIS AGREEMENT.

10.             Privacy & Confidentiality. Personal information may only be accessed as needed to provide services and will be handled in accordance with applicable privacy laws. The Service Provider will not disclose confidential information except as required to perform services or by law.

11.             Governing Law. These terms are governed by the laws of the Province of Manitoba and the federal laws of Canada.